Legal
SimpleSeller Support
How to get help
Email support@ruzibagroup.com. Tell us which phone and app version (Settings, About) you use and what happened. Do not send us passwords, your backup file or lists of your customers. Messages to this address are read by the SimpleSeller support team. We do not promise a response time.
If the app asks you to turn on your phone's security
SimpleSeller opens only after your phone confirms it is you, using the screen lock or biometric your phone already has. If your phone has no screen lock or biometric turned on, the app shows a screen asking you to turn one on in your phone's settings, and does not open your business until you do. Nothing is deleted meanwhile. We cannot turn the lock off for you (see below).
What support can help with
A technical problem in the app, a security or privacy concern about the app, and questions about the privacy policy or terms.
What support cannot do
- We cannot see, restore or delete your records. SimpleSeller has no account and no server, and we hold no copy of your records.
- We cannot unlock the app or reset your lock. The lock is your phone's own Face ID, fingerprint or passcode; use your phone maker's recovery steps.
- We cannot recover a lost backup password or open a backup file.
- We are not your customer service: we cannot help with your orders, deliveries, refunds or disputes with your customers, or with a delivery company's service.
How to delete your data
SimpleSeller stores your data only on your own device, so you delete it yourself in the app and there is nothing we can delete for you.
- Open the More tab.
- Tap Data Management.
- Tap Delete app data.
- Read the message and tap Delete app data to confirm. This cannot be undone.
This permanently deletes from your device your products and product photos, stock history, orders (including customer names), receipts, recorded payments, categories, suppliers, brands, variant types, units, tags and product attributes, your defaults for new products, import history and remembered column matches, shipments with their addresses and tracking numbers, your ship-from address and shipping setup, your business name, categories, country or region, currency, order-number prefix and your own name, and every CSV and PDF file the app saved, including saved address labels, and your record of accepting the Terms of Service and Privacy Policy (you are asked to accept them again).
Not removed by Delete app data: your encrypted backup file (uninstall the app to remove it); your language, light or dark look and plan settings; copies you already shared, sent or printed (delete them where you sent them); and an iPhone backup you made earlier, which can still hold the app's small settings (language, look, plan, business name, categories, country or region, currency, order-number prefix, and your own name if you entered them). To remove everything the app stores on your device, uninstall the app.
On Android, SimpleSeller keeps its data out of Google's cloud backup and device-to-device transfer. On iPhone it keeps its records, photos and files out of iCloud and computer backups.
Account deletion
SimpleSeller has no accounts, so there is no account to delete.
What we keep
Nothing from the app. RUZIBA has no server that holds your records, so there is no RUZIBA retention of app data. Emails you send to support are handled as the privacy policy says: we keep them only as reasonably needed to handle your request, to maintain appropriate business and security records, or to meet legal obligations.